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Refund Policy

Last updated: 19 October 2026 · SKY WAY EXPRESS FZE LLC

1. Overview

This page covers how SKY WAY EXPRESS FZE LLC handles cancellations, returns, and refunds. A lot of our work is custom (ordering goods, preparing documents, time-sensitive support), so refunds depend on what was ordered and how far the job has gone.

2. Quick Rules

  • Refunds are not automatic. We look at each case.
  • If we approve a refund, we send it back the same way you paid, when we can.
  • Bank or payment-gateway fees charged by others may stay non-refundable.
  • If your quote, invoice, or agreement says something different, that written note wins.

3. Goods (Ink, Printing Materials, Stationery)

We will review a refund or replacement if: the item is faulty, arrived damaged when we were responsible for delivery, or is clearly different from what was confirmed. Tell us within 7 days of delivery. Send photos, your invoice number, and a short note about the problem.

Usually not refundable:

  • Opened, used, or partly used consumables (including ink), unless they are proven faulty
  • Custom or special orders that cannot go back into stock
  • Orders that went wrong because the specs you gave us were incorrect
  • Delays caused by courier, customs, or the supplier when that is outside our control

If we approve a return, send the goods back unused, in the original packaging, and in a condition we can resell (unless they are faulty). You cover return shipping unless we say otherwise in writing.

4. Document and Office Services

For document preparation, clearing, office support, and similar work:

  • Before we start: If you cancel early and we have not paid third parties yet, we can refund your advance minus a small admin fee if one applies.
  • After we start: Money already spent on completed steps, research, filing prep, courier, government fees, or other third-party costs is not refundable.
  • Finished stages: Once a stage is done and handed over or submitted, that part is not refundable.
  • Outside decisions: If a government office or clearing body delays, rejects, or asks for changes, we cannot refund our fee just for that outcome, as long as we did the agreed work properly with the information you gave us.

5. Asset Management Support

These services are usually charged for the time and scope we agree up front. If you cancel and we accept it in writing, unused prepaid time can be refunded on a fair pro-rata basis, after deducting work already done or committed. Setup, reporting, or coordination already completed is not refundable.

6. Deposits and Advances

Deposits used to hold stock, book capacity, or start procurement may not be refundable once we have engaged a supplier or placed an order for you. We try to spell this out clearly on the quote.

7. How to Ask for a Refund

To cancel, return, or request a refund:

We aim to reply within 3 to 5 business days, then review once we have everything we need.

8. If a Refund Is Approved

After approval, the money usually takes 7 to 14 business days to show up, depending on your bank. Sometimes only part of an order qualifies, so the refund may be partial.

9. Card Disputes

Please talk to us before you open a dispute with your bank. Most issues can be fixed directly. If a chargeback is raised for work or goods we already delivered properly, we may challenge it with our records.

10. Updates

We may update this Refund Policy when needed. The date at the top shows the current version. The version that applied when you placed the order usually still applies, unless a later written agreement says otherwise.

11. Contact

SKY WAY EXPRESS FZE LLC
26th Floor, Amber Gem Tower, Ajman, UAE
Phone: 056 578 8717
Email: info@skywayxpres.com, asad15031999@gmail.com

This is a general guide. If your quote, invoice, or service agreement says something different, follow that written document.